Description
The IT Catalysts Process Inventory recognizes two broad process categories (Delivery and Administrative), broken into seven sub-categories that include fifty distinct IT processes. The process review determines and improves IT's ability to proactively engage the business, prevent foreseeable issues from arising, and respond to unforeseen issues when they do arise.

Recommended for
IT executives and managers who see improved process maturity as a critical factor in the future success of their organizations.

Estimated Duration
IT Process Reviews typically require eight weeks for formal and observational reviews of all processes and development of findings and a customized plan of action. We can also narrow the scope to target selected process groupings if desired.

Deliverables

• Key diagnostic indicators - strengths and issues.
• Recommendations regarding specific process changes and enhancements.
• Recommendations regarding necessary new process measures, reports, and analyses.

Impact
A more disciplined approach to the use of defined processes in pursuit of the achievement of IT's organizational goals.